Create/delete agents api not working

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1

Hello,
We are experimenting the freshchat api to manage agents from our system.

I obtained the chat api details from here https://<account>.myfreshworks.com/crm/sales/personal-settings/api-settings .

Following the documentation, I made requests to these endpoints with the api key.

GET /agents
POST /agents
DELETE /agents/{agent_id}

The GET request works as expected and I’m being able to get the list of agents, but the post and delete fails with a 400. Do you have any idea on how to fix this ? Thank you.

curl -X DELETE "https://<account>.freshchat.com/v2/agents/<agentId>" 
        -H "accept: application/json" 
        -H "Authorization: Bearer <api-key>"

{
    "code": 400,
    "status": "BAD_REQUEST",
    "message": "Not allowed for this app"
}

*I also tried with https://api.freshchat.com/v2/agents but got the same response
*Our account is on a trial for enterprise plan

2

Since it’s saying ‘Not Allowed’ my 1st guess would be permissions.
The account that created the API key must have the correct permissions to perform that action.

3

Thanks,

The account that created the API has Account Admin role.