Create new app - FilePicker error (classic and Suite)

[Timothy (Timothy Markus)]

When creating a new custom app (clicking on the proceed button) we get an error stating ‘Please upload app zip file to proceed’. We get this both when drag and dropping the app file into the drop box, and when selecting the app file from the file explorer. And it happens in both FreshSales Classic and Suite.

However, when updating an existing app with the file everything works just fine. We have seen this in both our developer environment as in trial environments and a customer environment.

On the console we see a Vue warning / error stating 'Error in 6: “syntaxError: 10” (found in FilePicker).

The first error shows when the file is selected, the second error when the proceed button is clicked. (logical, as the file is missing, but right before clicking the filename still shows in the drop box (file box))

We have also tried renaming the file to be as simple as possible like → simpleName.zip.

Anyone else experiencing this as well? Or any Ideas on how to solve this?

Edit: This is what the manifest looks like.

{
  "platform-version": "2.3",
  "product": {
    "freshworks_crm": {
      "location": {
        "left_nav_cti": {
          "url": "EmbeddableApp.html",
          "icon": "styles/images/icon.svg"
        },
        "contact_entity_menu": {
          "url": "VoiceRecordingApp.html",
          "icon": "styles/images/icon.svg"
        }
      },
      "functions": {
        "checkCallRecording": {
          "timeout": 20
        },
        "uploadToBucket": {
          "timeout": 20
        }
      },
      "requests": {
        "rc_embeddable_src": {},
        "crm_searchByPhone": {},
        "crm_createCallLog": {},
        "crm_addRecordingNote": {},
        "crm_createContact": {}
      }
    },
    "freshsales": {
      "location": {
        "left_nav_cti": {
          "url": "EmbeddableApp.html",
          "icon": "styles/images/icon.svg"
        },
        "lead_entity_menu": {
          "url": "VoiceRecordingApp.html",
          "icon": "styles/images/icon.svg"
        },
        "contact_entity_menu": {
          "url": "VoiceRecordingApp.html",
          "icon": "styles/images/icon.svg"
        }
      },
      "functions": {
        "checkCallRecording": {
          "timeout": 20
        },
        "uploadToBucket": {
          "timeout": 20
        }
      },
      "requests": {
        "rc_embeddable_src": {},
        "io_searchByPhone": {},
        "io_createCallLog": {},
        "io_addRecordingNote": {},
        "io_createLead": {}
      }
    }
  },
  "engines": {
    "node": "18.16.0",
    "fdk": "9.0.5"
  },
  "dependencies": {
    "@aws-sdk/client-s3": "3.379.1",
    "@aws-sdk/s3-request-presigner": "3.379.1",
    "axios": "0.21.1"
  }
}

Thanks,
Timothy Markus

[Timothy (Timothy Markus)]

If anyone else is looking for the answer, I figured it out. Though, I wasn’t able to find anything documented on this.

It seems it is no longer possible to support multiple products in the apps manifest. I have based this on the following tests:

• Uploading the app with the manifest as seen above, in both FreshSales Classic and Suite → Both environments will not accept the app.
• Uploading the app only containing product section of the environment it is uploaded in → Both apps are accepted.
• Uploading the app only containing the product section belonging to the other environment (e.g. freshworks_crm section, but upload in classic) → Both apps are not accepted.

Edit: Also checked this for ‘Freshworks apps’, but for these it is also not supported anymore (or maybe just temporary?). So we can update our existing multi-platform apps but not add new ones anymore (or just for the moment).