Create Ticket Slider App and Configurations

App Platform
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1

Hi,

  1. I have created a custom app. Platform version is 3.0. In there, I only want to show to the Ticket Sidebar widget. Not the full page app. Can anyone tell me how to modify my manifest file to get only Ticket Sidebar app without having full app.

This is my Manifest File.

{
  "platform-version": "3.0",
  "modules": {
    "common": {
      "location": {
        "full_page_app": {
          "url": "index.html",
          "icon": "styles/images/icon.svg"
        }
      },
      "requests": {}
    },
    "support_ticket": {
      "location": {
        "ticket_sidebar": {
          "url": "index.html",
          "icon": "styles/images/icon.svg"
        }
      }
      }
  },
  "engines": {
    "node": "18.20.4",
    "fdk": "9.2.0"
  }
}
  1. When the customer installs the app to their Freshdesk from the app store, There should be a window to get some API details and URLs. Can you tell me how can I get those customer entered details to the backend of my widget?
2

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