CSAT Survey Feedback in Freshdesk Messaging

App Platform
1

Is it possible to get the feedback score and any verbatim text via the API when a customer leaves feedback in a Freshchat CSAT survey?

I have seen that could use the Freshdesk Messaging’s Extract APIs?

3

CSAT-Score event is available as part of the Extract API - Freshchat

Sample cURL -

curl --location --request POST 'https://api.freshchat.com/v2/reports/raw/' 
--header 'Authorization: Bearer <TOKEN_HERE>' 
--data-raw '{
    "start": "2021-10-22T00:00:00.000Z",
    "end"  : "2021-10-23T00:00:00.000Z",
    "event": "CSAT-Score",
    "format": "csv"
}'
2 Likes
4

Thanks Abhilash. Much appreciated.

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5

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