CSAT through Facebook messenger integration with Freshdesk


We are developing app to gather CSAT through facebook messenger and store the CSAT rating into the freshdesk.

This CSAT would be sent to customer when ticket is closed.

I need PSID to send the CSAT through the facebook messenger window.

I don’t find any API to get PSID or any other ways to get PSID or any other different approach to send CSAT to specific customer’s facebook messenger

Hi @Karuppu_Samy,

Could you share the relevant links to understand a little context about the requirement and the issue faced?

  1. Also, how is this facebook messenger is integrated from Freshdesk?
  2. What is PSID in this context?