Custom app Freshdesk | Triggers fire when they aren't supposed to

Hi there, so I’m developing a serverless custom app on Freshdesk, FDK version 7.1.0 and node 12.22.1. In this app I’ve two handlers that are onTicketCreate and onTicketUpdate.

So what is happening is that when, for example, a ticket is created, the onTicketUpdate is also triggered, when it shouldn’t.

What can I do to solve this?

It may be due to automations in the account.
You can create automations that update the ticket right after it was created.
Can you check if it is the case?
In Freshdesk: Admin > Automations.


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