Custom App Installation issue in Freshdesk

App Platform
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1

Hi Team,

We are unable to install the custom app, which we are able to successfully install or test locally. After deploying, when we click on the install button, it shows an error as “There was an error during installation if this issue persists, please contact support”.
Please find the browsers log in the attached screenshot below.

image
image1218×546 269 KB

Thanks,
Suman C.

2

Hi @Suman_Chinnaraju ,

Have you implemented an App install callback function? If so, please verify its performance in the production environment to ensure there are no failures.

Thanks & Regards,
Gopi