Custom APP is going to the Draft mode

Hello Team,
If a custom APP is deployed to the customer’s account, then it is going to the Draft mode instead of the published mode.

Client’s account: https://siesacrm.freshdesk.com

Please have it checked once.

Hi Akhil,

I checked the given account. Is this the app “consultar-informacion-adicional-crm”? I see that it’s already in a published state.

Let me know if this is not the app that you want to check.

Thanks & Regards,
Ganesh.

Hi Ganesh, it is the Logmein app. Can you check this?

Hi Ganesh, any updates on this?

@Siddharth_Chander @Akhil_Kulkarni Could you please share the app ID to check its status of it?

Hi Raviraj,

The App ID is 61264. Appreciate you reaching out and it would be great if we can look into this as soon as possible.

Hi Akhil, Siddharth,

Apologies for the delayed response.

I checked the backend and found that the app has the following dependency “xml2json”. Which in turn uses, “node-expat”.

The “node-expact” is a big dependency and the platform doesn’t support installing it. Can you try to find an alternative library and resubmit the app?

Let us know if you face any issues again.