We developed a custom app for freshdesk using the FDK 8.6.4, everything packed successfully, uploaded it at the developer portal (new app). The app always stays at the “publish in progress” state and does not show up in the freshdesk-app section for installation.
“Live Version 1” is also indicated as “published”.
I checked from the backend that both the app and version have been published successfully. Could you please send a screenshot where the app is shown as “publish in progress”?
Hello Santosh, thanks for your reply.
We actually have a growth account, I sent you a direct message with the details for privacy reasons.
Regards,
Dennis
I have reported and put you in touch with the Freshdesk Support team. You are invited to follow up with them for further ticketed discussion to drive this issue to resolution.
This condition may occur rarely, but if it does, it most probably is a account-specific problem. It is better to reach out to support for right level of help.