we created a custom app and uploaded the package according to this tutorial: Custom Apps
The apps status changes to “Published” but I don’t see the app in the App Gallery in Freshdesk and therefore cannot activate it for our account. Our plan is a PRO-plan according to our invoice (Where can I check this in my account?).
OK, I was not reading Custom Apps carefully enough. There is an extra section that describes the ‘Custom Apps’. There I was able to install and enable my ‘Custom App’. Thanks for your patience.