Custom App not visible in our Freshdesk, nor in some App Gallery


we created a custom app and uploaded the package according to this tutorial: Custom Apps

The apps status changes to “Published” but I don’t see the app in the App Gallery in Freshdesk and therefore cannot activate it for our account. Our plan is a PRO-plan according to our invoice (Where can I check this in my account?).

Best regards,

PS App ID is: 63731

OK, I was not reading Custom Apps carefully enough. There is an extra section that describes the ‘Custom Apps’. There I was able to install and enable my ‘Custom App’. Thanks for your patience.

with kind regards,


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