Custom app stops

[Bene_Immanuel (Benny Immanuel)]

Hi team,

Greetings!

We are using a custom application which syncs data from another system.

And for some reason, the application stops working for a day or so.

If the API limit is the issue the application should start after a min(we are using the client method).

if there are some handled errors, that particular functionality should be stopped, right?

Then can anyone help us, why is this happening?

Thanks!

[Debjani (Debjani Chatterjee)]

Hi @Bene_Immanuel ,
I would suggest to use Scheduled Events
This will make sure that if API rate limits are reached the syncing should resume after 5 mins.(5 mins is minimum for schedule events)

You can go through this sample app which sets schedule events after API rate limits are reached.

GitHub - rapchic/scheduled-events-demo

Also please share the server logs for more info on debugging.

[Bene_Immanuel (Benny Immanuel)]

Hi @Debjani,

Thanks for your reply.

Yes, we are using the scheduled events, and still, this is happening .

Is there any other way to address and fix this?

Thanks,
Benny.

[satwik]

Hello @Bene_Immanuel

Do you mind expanding on this to help us understand what “stops working” means?
Are there logs or other events that help conclude the app is not working for a day? Have you found anything interesting in the logs perhaps? Does the app log any and all errors and exceptions?