Hi everyone! 
I’ve been working on a small project for our website where I’ve built a custom chatbot using OpenAI and Pinecone and is really efficient to reply to customers.
The part I’m trying to improve is automation during offline hours. I want set it up so that when our office is closed (outside working hours), the bot automatically replies to user queries using that knowledge base. During working hours, the messages go to our human agents as usual.
This is working(python-AI powered chatbot) fine on my local setup, but I’d love to know:
Has anyone else implemented something similar?
Is there a more “native” way to handle this with Freshchat’s bot builder?
Also curious about best practices for routing and handover between bots and agents based on time.
Would really appreciate any insights or tips from the community!