Custom Module Create/Update Events in Freshworks Custom App v3.0 (Serverless)

App Platform
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1

Hi Team,

We are currently working with Freshworks Custom App version 3.0 (Serverless) and noticed that there are no available events for:

  • onCustomModuleCreate

  • onCustomModuleUpdate

In earlier versions / documentation, similar lifecycle events were available, but in v3.0 we are unable to find any way to trigger serverless handlers when a custom module record is created or updated.

Could you please clarify:

  1. Are onCustomModuleCreate and onCustomModuleUpdate events supported in Custom App v3.0?

  2. If not, what is the recommended approach to trigger serverless logic when a custom module record is created or updated?

  3. Is there any alternative event (e.g., webhook, product event, or automation trigger) that we should use instead?

Our requirement is to execute serverless logic immediately after a custom module record is created or updated.

Any guidance or documentation references would be greatly appreciated.

2

Hi Santhosh.

Thank you for reaching out.
The module documentation is currently unavailable, as it is undergoing updates. We’re working on the necessary changes and will do our best to have it available by the end of February.
Thank you for your patience.

Hi, @Raghu_Murugesan. Could you please help with the technical queries?

3

Hi Minoli,

Any updates on the customModules event.