Datatype mismatch on attachments PHP

Product
, ,
1

Hi,

We are trying to upload an attachment when we create an outbound ticket.
When using the example provided in the PHP example, we keep getting a datatype_mismatch.
added below is a part of the code.

 public function createOutboundTicket(
        string $email,
        string $subject,
        string $description,
        string $shipmentId
    ): stdClass {

        $apiUrl = $this->apiTicketsUrl . '/outbound_email/';

        $customFields = new stdClass();
        $customFields->cf_shipment_id = $shipmentId;
       
        $postObj = new stdClass();
        $postObj->email = $email;
        $postObj->subject = $subject;
        $postObj->status = 4;	
        $postObj->priority = 1;
        $postObj->description = $description;
        $postObj->attachments = [curl_file_create(SITE_ROOT . "/img/tff.png", "image/png", "tff.png"), curl_file_create(SITE_ROOT . "/img/tff-gla.png", "image/png", "tff-gla.png")];
        $postObj->custom_fields = $customFields;
        $postObj->email_config_id = XXXXXXXXXXXX;					
        $postObj->group_id = $this->defaultGroupId;

        return $this->makeRequest($apiUrl, $postObj)

This code makes use of cURL and worked until we added the attachments endpoint, which resulted in the following response:

{"description":"Validation failed","errors":[{"field":"attachments","message":"It should contain elements of type valid file format only","code":"datatype_mismatch"}]}

We have validated that the images are actually png files.

We would appreciate some help with getting this to work.

Edit: I will also add that we have changed the Content-Type to multipart/form-data.

3

Hi

Have ran into the same issue & not sure how to solve it. Did get the data_mismatch when havving application/json. When changing it to multipart/form-data I get validation error which is rather confusing as the data looks like the on in the documentation

https://developers.freshdesk.com/api/#add_note_to_a_ticket