Department fields types in Freshservice

Hi Team,

I’m working on an custom application where I need to map fields based on their types. Example: text, checkbox, dropdown etc
In order to do the same for department fields in Freshservice. I’m using the following V2 API but I’m not getting any of the types of key-value pair in the response.

API being used

Sample Response object

  "created_at": "2021-11-11 12:11:02",
  "updated_at": "2022-07-17 07:15:30",
  "name": "head_name",
  "label": "Department Head",
  "mandatory": false,
  "is_default_field": true

Is there any workaround for this? or else can the types be added to the response.
Thanks in advance. :slightly_smiling_face:

Good Day!
Unfortunately, for now, there is no API to return the type of fields.
Meanwhile, let me confirm with the product and let you know at the earliest.



Hi Santhosh,

Thanks for your reply. Also if type field can be added to Freshservice departments. Please let me know an ETA on when it will be available in the API.
Have a nice day.

As of now, there are no plans to add this request.
Please keep an eye on what’s a new section for more updates / create a support ticket at



Sure thanks for the update. I’ll follow that what’s new sections

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