I did an export of all data from freshworks, using the Export function from the GUI, in json. This zip includes CannedResponses.json, Companies*.json, Solutions.json, Tickets*.json, Users*.json. However, the attachments are not included in the zip file.
Tickets*.json has info about attachments. Some of the attachments listed have a attachment_url_for_export field, and some do not. Why is so?
How do I get all the attachments (programmatically using the API, or from the web)?
[
{
"helpdesk_ticket": {
"id": ...
"attachments": [
{
"id": ...,
"content_file_name": ...,
"content_content_type": "application/pdf",
# it does not contain a attachment_url_for_export nor attachment_url, why?
...
},
{
"helpdesk_ticket": {
"id": ...
"attachments": [],
"notes": [
{
"id": ...,
"attachments": [
{
"id": ...,
"content_file_name": ...,
"content_content_type": "application/pdf",
"attachment_url_for_export": "https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/.../original/...&X-Amz-Expires=604800",
"attachment_url": null
}
]
...
},