Email not added to the ticket reply's "To field" in the ticket details page

Hi @Siva. Hope you are doing great,
We got a response from our product team

“From” and “To” fields will not be editable in UI or with Interface API for private/public notes. But, for forwarding notes, “From” field will be editable but it has to be a verified support email.

We will update the documentation accordingly.

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