Enabling Freshworks SSO has any impact on Freshdesk API

We have been using a custom app that uses Freshdesk APIs. We’d like to know - while switching from simple SSO to Freshworks SSO in Freshdesk, whether there would be any changes to the API & their access? Do they have any impact? Please throw us light on the same.

Please refer below screenshot.

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Have we got any updates on this?

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Hi @rajezz,
Hope you are doing good!.
Sorry for the delay in response,
there is no change in the Public API and it will remain the same even if you are in simple SSO or Freshworks SSO

Hope it helps :slight_smile:



@Santhosh Thanks for the clarification :+1:t2:

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Just to add, The no change is applicable only if your app is consuming the Freshdesk APIs using API Keys.

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@Saif Just to know things, are there some other ways to access Freshdesk APIs?