Currently the Priority Matrix is utilized in an IT Workspace and can be enabled there so that when Impact and Urgency are adjusted, the Priority is automatically adjusted accordingly.
Business Workspaces also have Impact, Urgency and Priority in their ticket properties, however the Priority Matrix cannot be utilized to automatically adjust Priority based upon Impact and Urgency of a ticket.
Supervisor Rules only contain Priority as a condition to set actions towards which doesn’t work when you need to drive Priority off of Impact and Urgency.
The only other workaround I can think of is to create a workflow solely to adjust Priority based off Impact and Urgency.
It would be nice if we could utilize the Priority Matrix in all Workspaces in order to prioritize all types of tickets.
