I am successfully retrieving projects using the project API endpoint. When I attempt to retrieve each project’s tasks using the project task endpoint, I get a 403 error which, according to the API documentation, indicates insufficient permissions.
I have not experienced this with any other endpoint calls.
The URI I am using is /api/v2/projects/projectid/tasks.
I have account admin and project manager roles.
Any help is appreciated.
Thanks for reporting this Doug. If you already have necessary permissions, and I see you can consume the other endpoints that require same permissions but not this one. I suppose this can be a account-specific problem, hence I put you in touch with the Freshservice team to take this further.
Make sure you are using API_KEY:X, not API_KEY or API_KEY:NULL for authentication:
Service Desk API for Developers | Freshservice
Using API_KEY or API_KEY:NULL works for every API endpoin except projects. Been burned 
here as you might imagine. I reported this to support as well, but it’s tough to argue it’s wrong when that is how they tell you to authenticate in the API docs. 
Thank you both for your replies. I found the problem. I hadn’t formed the URI correctly (was missing “pm”). It’s working now.
Is there no way to mark a topic as closed or resolved? It doesn’t appear I can go back and edit the original topic post to indicate I no longer need help.
This topic was automatically closed 6 days after the last reply. New replies are no longer allowed.