I’ve configured SSO for contacts and thus have been provided with a link like https://mytenant.myfreshworks.com/login/auth/1234567890123 for contacts authentication. However, when I go to that link I get a message like {“error”:“access_denied”,“error_description”:“Access Denied”}. The same mistake I get if I configure a custom policy with SSO for agents and employees.
@Ramon_garcia You don’t really need to find that data somewhere. When you configure SSO for contacts for some Freshworks product (e.g. Freshdesk) and then user goes to customer portal and clicks Login Here as a contact, Freshworks automatically appends client_id and redirect_uri to the link https://mytenant.myfreshworks.com/login/auth/1234567890123 and proceeds to it.