[ERROR] Event callback 'onTicketCreateHandler' is not defined for product: freshservice

[Tejasri_Kalluri]

Hi all,
After Freshworks CLI got updated to 8.6.6 I am facing the below issue
[ERROR] Event callback ‘onTicketCreateHandler’ is not defined for product: freshservice.

server.js

manifest.json

Kindly help to overcome this issue

Cheers,
Tejasri Kalluri

[Santhosh (Santhosh Balusamy)]

Hi @Tejasri_Kalluri,
Good Day!
you mentioned FDK version is 8.6.6 but in the manifest’s shows 8.6.4,

can you please check the version which you are using?
and try to update the FDK to the latest version and check if the issue persists.

Thanks

[Tejasri_Kalluri]

Hi @Santhosh ,

I used the latest version which is 8.6.6 in the manifest.json file. this is the latest version on my PC(windows) Kindly find attachment while running the app

[Sujith_Guna (Sujith Gunasekaran)]

Hi @Tejasri_Kalluri

Good Day!

Can you please try converting the onTicketCreateHandler from the arrow function to the normal function like below? and let us know whether it is working.

onTicketCreateHandler: function(args) {
  // logic
}

Thanks

[Tejasri_Kalluri]

This works thanks for advice