Error: "Events not configured for product freshchat" after upgrading to FDK Node 12

App Platform
, ,
1

I began writing a serverless app to listen for onConversationUpdate events about a month ago with Node version 10. It was working fine. Now that I upgraded to Node 12 and the latest version of FDK, I am seeing an error now when simulating the event being fired on localhost while running FDK.

Can someone help me understand what I’m doing wrong?

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Here is the error I’m seeing after triggering onConversationUpdate:

Error: Events not configured for product freshchat
    at ProductEvent.getMethodName (~.nvm/versions/node/v12.22.7/lib/node_modules/fdk/lib/event_handler/framework.js:293:13)
    at ProductEvent.execute (~.nvm/versions/node/v12.22.7/lib/node_modules/fdk/lib/event_handler/framework.js:315:26)
    at handler (~.nvm/versions/node/v12.22.7/lib/node_modules/fdk/lib/event_handler/framework.js:359:11)
    at handleRequest (~.nvm/versions/node/v12.22.7/lib/node_modules/fdk/lib/routes/beevents.js:108:3)
    at Layer.handle [as handle_request] (~.nvm/versions/node/v12.22.7/lib/node_modules/fdk/node_modules/express/lib/router/layer.js:95:5)
    at next (~.nvm/versions/node/v12.22.7/lib/node_modules/fdk/node_modules/express/lib/router/route.js:137:13)
    at Route.dispatch (~.nvm/versions/node/v12.22.7/lib/node_modules/fdk/node_modules/express/lib/router/route.js:112:3)
    at Layer.handle [as handle_request] (~.nvm/versions/node/v12.22.7/lib/node_modules/fdk/node_modules/express/lib/router/layer.js:95:5)
    at ~.nvm/versions/node/v12.22.7/lib/node_modules/fdk/node_modules/express/lib/router/index.js:281:22
    at Function.process_params (~.nvm/versions/node/v12.22.7/lib/node_modules/fdk/node_modules/express/lib/router/index.js:335:12)
    at next (~.nvm/versions/node/v12.22.7/lib/node_modules/fdk/node_modules/express/lib/router/index.js:275:10)
    at Function.handle (~.nvm/versions/node/v12.22.7/lib/node_modules/fdk/node_modules/express/lib/router/index.js:174:3)
    at router (~.nvm/versions/node/v12.22.7/lib/node_modules/fdk/node_modules/express/lib/router/index.js:47:12)
    at Layer.handle [as handle_request] (~.nvm/versions/node/v12.22.7/lib/node_modules/fdk/node_modules/express/lib/router/layer.js:95:5)
    at trim_prefix (~.nvm/versions/node/v12.22.7/lib/node_modules/fdk/node_modules/express/lib/router/index.js:317:13)
    at ~.nvm/versions/node/v12.22.7/lib/node_modules/fdk/node_modules/express/lib/router/index.js:284:7
    at Function.process_params (~.nvm/versions/node/v12.22.7/lib/node_modules/fdk/node_modules/express/lib/router/index.js:335:12)
    at next (~.nvm/versions/node/v12.22.7/lib/node_modules/fdk/node_modules/express/lib/router/index.js:275:10)
    at ~.nvm/versions/node/v12.22.7/lib/node_modules/fdk/node_modules/express/lib/router/index.js:635:15
    at next (~.nvm/versions/node/v12.22.7/lib/node_modules/fdk/node_modules/express/lib/router/index.js:260:14)
    at Function.handle (~.nvm/versions/node/v12.22.7/lib/node_modules/fdk/node_modules/express/lib/router/index.js:174:3)
    at router (~.nvm/versions/node/v12.22.7/lib/node_modules/fdk/node_modules/express/lib/router/index.js:47:12)

Here is part of the manifest.json where I registered the event listener

  "events": {
    "onConversationUpdate": {
        "handler": "onConversationUpdateCallback"
    }
  },

Here is the section of my server.js file that listens for events:

exports = {
    /**
     * Payload passed to the `onConversationUpdateCallback` callback.
     */
    onConversationUpdateCallback(payload) {
        console.log("Logging arguments from onConversationUpdate event: " + JSON.stringify(payload));
    },
};
3

Hi @markgoldsmith23 ,

Can you share the complete structure of the manifest? or you can share the sanitized app zip for debugging the issue.

1 Like
4

@markgoldsmith23,
As @Raghu_Murugesan said,
I hope there might be some issue with your manifest.json,

kindly verify if your manifest follows json schema like below

{
"platform-version": "2.2",
    "product": {
        "freshchat": {
            "events": {
                "<eventName>": {
                    "handler": "<eventCallbackMethod>"
                },
                "<eventName>": {
                    "handler": "<eventCallbackMethod>"
                }
            }
        }
    },
    "engines": {
        "node": "12.22.6",
        "fdk": "7.0.0"
    },
    "whitelisted-domains": [
        "https://www.google.com"
    ]
}

and if still it is not working please share the app zip to debug further

Thanks

1 Like
5

Yes it was an issue with my manifest. I had the events in the wrong place. Thank you!

1 Like
6

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