Error trying to publish new version of Freshservice app

Chris_Scaglione · August 30, 2021, 9:18pm

I am trying to submit a new version of a Freshservice app (by clicking the “Save and Publish” button), but I get the error message “Something’s not right here! If this issue persists, please contact support.”

I also get the same error message when I click the “Save” button instead of the “Save and Publish” button.

In the Chrome developer tools console, I noticed a 401 error. Not sure if this is related to the issue I am experiencing.

I had first gotten this error on Friday, August 27, 2021.

Thanks

yusrakhatri · August 31, 2021, 4:49am

I had been facing same error while publishing an app through new UI, got the help from marketplace support team.

@Raviraj Is this the same error I faced? Can you help?

Santhosh · August 31, 2021, 10:51am

@Chris_Scaglione,
Good Day!
sorry for the inconvenience caused, I will check with the team and get back to you at the earliest

Thanks

Chris_Scaglione · August 31, 2021, 12:50pm

Thanks @Santhosh and @yusrakhatri

Santhosh · September 1, 2021, 2:03pm

@Chris_Scaglione,
The issue is fixed from the platform side, Kindly verify the same

Thanks

Chris_Scaglione · September 1, 2021, 2:43pm

Thanks @Santhosh ! I was able to submit the app without error and it currently has a status of “Under Review”.

Thanks