Error when creating note on existing ticket through Microsoft Flow

I use Microsoft Flow to update notes for Freshdesk tickets. I haven’t had a problem until recently. When that Add Note portion is called, it times out after three attempts. However, each attempt is successful, and I have three notes in my ticket.

I’m getting the following error
Action ‘Add_a_note_to_a_ticket’ failed
Value cannot be null.
Parameter name: value
at Newtonsoft.Json.Linq.JToken.EnsureValue(JToken value)
at Newtonsoft.Json.Linq.JToken.op_Explicit(JToken value)

Status: InternalServerError

It doesn’t return a response and so my flow doesn’t finish. Is this an issue with the Freshdesk API? I’m also going to post this to Microsoft’s Flow community portal.



Here is an assumption that I am making depending on the description,

Seems like in the flow that you’ve created, the preceding app that pushes to Freshdesk REST APIs is pushing a null value to Freshdesk create note endpoint. If this is true, you may have to check with that preceding app team or as you said flow community can give you better cues.

Let us know if you have any additional information that can help us solving your problem.

Thanks, I’ll check there again.