Error when uploading custom app

App Platform
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1

Hello Freshworks community,

i am facing a problem when uploading a custom app . when uploading, this is the error i am seeing:
image
however, the manifest clearly states version 18 or above:

"engines": { "node": "18.20.1", "fdk": "9.1.2" }

need help resolving this.

2

Hi @Jakov_Zeko

Could you please share the manifest.json details?

Regards,
Thakur

3

Hello,

we’ve tried a few versions of the manifest in the attempts to get it working:

{
“platform-version”: “2.3”,
“product”: {
“freshsales”: {
“location”: {
“left_nav_cti”: {
“url”: “index.html”,
“icon”: “styles/images/icon.svg”
}
}
}
},
“engines”: {
“node”: “18.2”,
“fdk”: “9.1.2”
}
}

{
“platform-version”: “2.3”,
“product”: {
“freshsales”: {
“location”: {
“cti_global_sidebar”: {
“url”: “index.html”,
“icon”: “styles/images/icon.svg”
}
}
}
},
“engines”: {
“node”: “18.20.1”,
“fdk”: “9.1.2”
}
}

and a various other combinations with different versions/ui locations

4

@Raviraj could you please assist here, see if you can get in an office hour with developer and have this resolved?

5

Hi @Jakov_Zeko,

I have tried publishing an app with the same FDK version. It goes through fine without this error. I couldn’t reproduce it.

I have checked with the Freshdesk product, and I do not have a classic Freshsales account. Do you mean to build this app only on the classic Freshsales product?

Can you try updating the FDK version to the latest and check if it works with the latest build?
If it still fails, we will have to check further with more access to your account. I can create a support ticket to check it over a private conversation.