Error while login to Freshdesk Account

While login to my freshdesk developer account for the organisation " tatatel.freshdesk.com"
It is not allowing me to enter the login page. Also, for some people showing invalid credentials though putting the right one.

Hi @Anjani :wave:

Welcome to the Community :tada:.
Looks like the account URL has been passed instead of the org URL. By default, the textbox accepts org details. Can you try with the below URL?
tatatel-org.myfreshworks.com

If you want to log in using the account URL tatatel.freshdesk.com, you can enable the account URL as in the image below and provide the details

3 Likes