Error while sending attachment with workflow

[Michele (Michele Mangiaterra)]

Goodmorning,
I’m trying to send ticket attachments with workflow with the Trigger Webhook Action, but it doesn’t matter what I do, the {{include_attachments}} sent will be null or an empty string depending on the Content-Type (JSON or X-FORM-URLENCODED).

For testing pourposes I am using public.requestbin.com and make.com, I recieve the same things in both tools.

Reading here and there I learned that to send files you’re supposed to use multipart/form-data Content-Type, but when I try to do an API call the request fails: when Content-Type is JSON or undefined it says that the JSON is invalid and when I try to send multipart/form-data says that the boundary is missing.

Is there a way to send attachments from Workflow Automator?

[Michele (Michele Mangiaterra)]

After 23 days of silence I guess there’s no way to send attachmens from Workflow Automator, so I used another approach with a custom-app.

Access denied when trying to save file in custom-app

Hello @Thakur_Ganeshsingh , The documentation for the “create a ticket with attachment” tells you to attach the file via a path on your machine. curl -v -u user@yourcompany.com:test -F ‘attachments=@/Users/user/Desktop/api_attach.png’ -F ‘subject=Support Needed…’ -F ‘description=Details about the issue…’ -F ‘email=tom@outerspace.com’ -F ‘priority=1’ -F ‘status=2’ -F ‘workspace_id=3’ -X POST ‘https://domain.freshservice.com/api/v2/tickets’ In the meantime I found another way to send files to…