eventPrefix.common

Product
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1

Does anyone know how to fix this error?

eventPrefix.common

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Thank you.

2

Hey @Bene_Immanuel,
I am not 100% sure, but I think I had that one with my first Freshchat app I developed a few weeks ago.

Unfortunately I am not 100% sure how I resolved it, but I remember something like having added events under the “common” module in manifest.json.
So here’s my before and after (before on the right):

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Sorry, can’t really remember if that was the solution.
What I am sure about is, that it was only an issue when testing. The app worked perfectly when installed, even without common module events.

Best
Tom

3

image

Trying that gave me the above error, so I added the dummy module since it’s an application for the Customer service suite.

{
  "platform-version": "3.0",
  "modules": {
    "common": {
      "location": {
        "full_page_app": {
          "url": "index.html",
          "icon": "icon.svg"
        }
      },
      "requests":{
        // requestes
      },
      "functions": {
        // SMIs
      },
      "chat_conversation": {
        "events": {
          "onMessageCreate": {
            "handler": "onMessageCreateCallback"
          }
        }
      }
    },  
    "support_ticket": {} // the extra module
  },
  "engines": {
    "node": "18.16.0",
    "fdk": "9.1.3"
  }
}

But looks like the event is not registered

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Could you provide insights or guidance on resolving this?

Thank you.

4

Hey @Bene_Immanuel

I don’t see any event configured under the common module.
I don’t do anything in the AppInstall and AppUninstall handler - they are just there for preventing the error.

I can’t tell you why, but putting them there seems to prevent it.

Did you or could you try to add an appinstallhandler?

Best
Tom

5

Hi @ThomasH,

I have tried that too…

Actually, I need those setup events, since I faced an issue initially I have removed that to work and test the other flows.

So, I have raised this internally, and they are checking on it.
I’ll post here once I get an update from them.

Best,
Benny