Suppose no internet connection is possible.
Our IT service desk wants to continue to provide service and wants to be able to look up the procedures to be followed in an offline knowledge base. Some of our articles describe what an IT support employee can or should do in emergency situations.
What options are available to store knowledge articles locally on a regular basis?
I heard through support that development for this is already underway and that something will be available in a few months. Is there more information on what feature is being developed and rough release timing? Because it would be stupid if we, as a customer, developed something ourselves that becomes available 2 months later.