Feature not available error in CTI phone calls in freshsales suite

Product
,
1

We are trying to update the call solution but facing the issue in API response. Because of this error, the App Review process is stuck in testing the app for 2 months.

Please find the request below.

{ method: 'POST',
  url:
   'https://techaffinity16.myfreshworks.com/crm/sales/api/cti_phone_calls',
  headers:
   { authorization: 'Token token=xxxxx',
     'content-type': 'multipart/form-data;' },
  formData:
   { phone_call:
      '{"call_direction":true,"targetable_type":"contact","targetable":{"last_name":"Knowlarity_Authentication_Test","mobile_number":"+910000000001"},"note":{"description":"Authentication ticket from knowlarity"}}' },
  json: true }


{ errors: { code: 403, message: [ 'feature_not_available' ] } }
2

Hi @Konanki_Prakash

Hope you are doing good.

Could you please try this https://domain.myfreshworks.com/crm/sales/api/phone_calls and let me know if it works?

Regards,
Mughela Chandresh

1 Like
3

Hi @Mughela_Chandresh ,
we are using the cti_phone_calls API because it was shared by the Freshworks team itself. it has the capability that accept the user id as well and it creates impersonate user call log. phone_calls also we tried but its not working

4

Hi Team,
Any update on this ?

5

Hi Team, Any one knows about it ?

6

Hi Team, we have blocked the because of this is there any solution for this ?

7

Hello Everyone,
Does anyone know about it?

8

Hi @Konanki_Prakash

Appreciate your patience in constantly following up. But unfortunately, we are dependant on the Freshsales API team to get you accurate answers. While I check with the Freshsales team myself, I would recommend you also to raise a ticket with crm-support@freshworks.com

11

I was able to get help from the Freshsales team on this. The team suspects that your account may be on a different plan. (Freshmarketer Growth Plan). You will need Freshsales Growth Plan and above to access this API endpoint, @Konanki_Prakash

1 Like
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