Feature not available error

App Platform
1

Hi ,
we are trying to update the call solution but facing the issue in API response . Because of this error Freshwroks Dinesh blocked in testing the app and we are also waiting for app approval. please find the request below

{ method: 'POST',
  url:
   'https://techaffinity16.myfreshworks.com/crm/sales/api/cti_phone_calls',
  headers:
   { authorization: 'Token token=XXXXXXXXXXXXX',
     'content-type': 'multipart/form-data;' },
  formData:
   { phone_call:
      '{"call_direction":true,"targetable_type":"contact","targetable":{"last_name":"Knowlarity_Authentication_Test","mobile_number":"+910000000001"},"note":{"description":"Authentication ticket from knowlarity"}}' },
  json: true }

{ errors: { code: 403, message: [ 'feature_not_available' ] } }
3

Hello all,
Any one knows about it.

4

Is it possible for you to share the request method code snippet that got you this response?

Also sharing this here just in case it helps,