I have asked for a way to trigger a workflow when a ticket is merged. I was told that there is already a feature request for this. How can I subscribe to see updates regarding this feature?
Hello @Yanivtech, while the feature is being worked on you can set your workflow automator to be triggered on “When note is added” of type “Private” then set a conditional block that filters on "Last interaction contains “Ticket with id”. This will trigger on the private note that is added to the primary ticket of the merge.
This is how we have been able to trigger workflow on ticket merges.
Hope that helps!
Thanks Zachary. Great tip