Hi all,
I have turned on and set up CSAT on our Freshchat. I was just wondering if it was possible to have Google reviews or Feefo reviews as the CSAT survey, rather than the internal Freshchat one?
Thanks in advance!
Hi all,
I have turned on and set up CSAT on our Freshchat. I was just wondering if it was possible to have Google reviews or Feefo reviews as the CSAT survey, rather than the internal Freshchat one?
Thanks in advance!
External reviews are not supported in Freshchat CSAT surveys
Hi @Lewis_222. We have a custom app we could modify for you to do this. email me on rob@opinyin.com and I can talk.
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