Fetch customer's email

Hi, I need to fetch customer’s emails and names when they reach out to our customer support managers via Freshdesk and I could not find documentation for that. could you please advise?

Hey @Raiymbek_Kabiyev , welcome to the community!

To get customer emails and names when they contact your support managers via Freshdesk, you can use the Freshdesk API.

  1. Enable API access in your Freshdesk account and make API requests to fetch customer tickets.
  2. Filter the tickets based on relevant criteria.
  3. Extract the customer’s email from requester.email and their name from requester.name fields in the API response.
  4. Store the data for further use or analysis.

Check out the Freshdesk API docs for more details on how to do this.