Few contact default fields are not showing in particular contact response

Hi Folks,

I have a requirement of selecting contact fields(default fields and custom fields) of Freshdesk in iparams, need to display selected fields values in the widget for that particular contact,

Some of the default fields are not in contact payload

The default fields not there in the contact payload are- company_name, tag_names, twitter_profile_status, twitter_followers_count

For this issue how to proceed. Can anyone help me with this

Thanks in advance,
Tejasri Kalluri


Can you please let us know if you are getting this payload as part of any product event? or from a REST API?

Also do you mind, mentioning which product you are working with?

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Hi @Saif,

Thanks for your response, I received this payload using REST API, I am working on Freshchat product using Freshdesk APIs, but even I tried in postman same payload is coming

Thanks in advance,
Tejasri Kalluri

Hi @Tejasri_Kalluri

Looks like you might have to use Data Methods to get ID’s etc., and make API calls to different endpoints consume your required information.

Tags - https://developers.freshdesk.com/api/#tickets
Company Name - https://developers.freshdesk.com/api/#view_company

However, I did not find details of twitter_profile_status and twitter_followers_count, I guess you may have to consume Twitter APIs for them.

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