Filter Custom Objects using search text via API

Product
, , ,
1

Hi everyone,

I’m working with Freshdesk Custom Objects. I went through the documentation but couldn’t find any API to filter records using a search text.

Is there any way to search or filter Custom Object records using a search text via API?

Any help would be appreciated.

Thanks in advance!

2

Hi @saranya_poovendiran,

Thank you for reaching out.

According to the official Custom Objects API documentation, there is currently no “search text” or “full-text search” endpoint for Custom Object records.

Filtering is currently limited to the Filter Records endpoint, which requires specific schema-defined fields. The following facts apply to this API:

  • Field-Based Filtering: Records can be filtered only by providing exact values for fields defined in the object’s schema.

  • Logical Operators: Only the equals operator is supported for most field types; partial matches or “contains” logic via search text is not currently documented as a feature.

  • Pagination: Results are returned in pages, and the page parameter must be used to retrieve more than 30 records.

If a full-text search is required for your use case, the current workaround is to retrieve the filtered records and perform the text matching within your application logic.

Regards,
Himanshu