Had one of my developers reach out with issues where they could not get filters working on tickets. This is a new tenant with Workspaces implemented. Stood up a new tenant and validated that Filters are returning no results with curl, Postman, etc.
Below is testing with Powershell:
Get ALL tickets…note the ticket status is 2 but there is a workspace_id in the objects:
https://flycastpartners994.freshservice.com/api/v2/tickets?page=1&per_page=100
VERBOSE: Returning tickets property with count 3
subject : Request for Andrea : Dell Monitor
group_id :
department_id :
category :
sub_category :
item_category :
requester_id : 21001346422
responder_id :
due_by : 12/20/2022 9:05:08 PM
fr_escalated : False
deleted : False
spam : False
email_config_id :
fwd_emails : {}
reply_cc_emails : {}
cc_emails : {}
is_escalated : False
fr_due_by : 12/19/2022 2:05:08 PM
id : 3
priority : 2
status : 2
source : 2
created_at : 12/16/2022 3:05:08 PM
updated_at : 12/16/2022 3:05:08 PM
requested_for_id : 21001346422
to_emails :
type : Service Request
description :
description_text :
custom_fields :
workspace_id : 2
subject : Request for Andrea : Logitech Wireless Mouse
group_id :
department_id :
category :
sub_category :
item_category :
requester_id : 21001346422
responder_id :
due_by : 12/20/2022 9:05:08 PM
fr_escalated : False
deleted : False
spam : False
email_config_id :
fwd_emails : {}
reply_cc_emails : {}
cc_emails : {}
is_escalated : False
fr_due_by : 12/19/2022 2:05:08 PM
id : 2
priority : 2
status : 2
source : 2
created_at : 12/16/2022 3:05:08 PM
updated_at : 12/16/2022 3:05:08 PM
requested_for_id : 21001346422
to_emails :
type : Service Request
description :
description_text :
custom_fields :
workspace_id : 2
subject : What’s wrong with my email?
group_id :
department_id :
category :
sub_category :
item_category :
requester_id : 21001346422
responder_id :
due_by : 12/28/2022 3:05:03 PM
fr_escalated : False
deleted : False
spam : False
email_config_id :
fwd_emails : {}
reply_cc_emails : {}
cc_emails : {}
is_escalated : False
fr_due_by : 12/20/2022 9:05:03 PM
id : 1
priority : 1
status : 2
source : 2
created_at : 12/16/2022 3:05:03 PM
updated_at : 12/16/2022 3:05:03 PM
requested_for_id : 21001346422
to_emails :
type : Incident
description : <div>Hi Team,<br/> <br/>I have been unable to send any emails since this morning. What’s going on?<br/><br/>Regards,<br/> Andrea </div>
description_text : Hi Team, I have been unable to send any emails since this morning. What’s going on? Regards, Andrea
custom_fields :
workspace_id : 2
Attempt to filter on Status 2 on same instance:
PS C:\Users\rasim\Dropbox\GitHub\Powershell\Freshworks> Get-FreshServiceTicket -Filter "status:2" -
https://flycastpartners994.freshservice.com/api/v2/tickets/filter?query=%22status%3a2%22&page=1&per_page=100
VERBOSE: Returning tickets property with count 0
Change to another instance, run the same query:
PS C:\Users\rasim\Dropbox\GitHub\Powershell\Freshworks> Get-FreshServiceTicket -Filter "status:2" -Verbose
https://its-fine.freshservice.com/api/v2/tickets/filter?query=%22status%3a2%22&page=1&per_page=100
VERBOSE: Returning tickets property with count 5
subject : Test Incident
group_id :
department_id : 21000097763
category : Hardware
sub_category : Peripherals
item_category :
requester_id : 21000418005
responder_id : 21000418005
due_by : 11/30/2022 8:17:56 PM
fr_escalated : False
deleted : False
spam : False
email_config_id :
fwd_emails : {}
reply_cc_emails : {}
cc_emails : {}
is_escalated : True
fr_due_by : 11/23/2022 5:17:56 PM
priority : 1
source : 4
status : 2
created_at : 11/17/2022 8:17:56 PM
updated_at : 11/17/2022 8:18:40 PM
requested_for_id : 21000418005
to_emails :
id : 5
type : Incident
description : <div style="font-family: -apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif; font-size: 14px; "><div>Broken keyboard</div></div>
description_text : Broken keyboard
subject : Where can I find more information about employee health benefits?
group_id :
department_id :
category :
sub_category :
item_category :
requester_id : 21000418007
responder_id :
due_by : 9/8/2022 2:17:57 PM
fr_escalated : True
deleted : False
spam : False
email_config_id :
fwd_emails : {}
reply_cc_emails : {}
cc_emails : {}
is_escalated : True
fr_due_by : 8/31/2022 8:17:57 PM
priority : 1
source : 2
status : 2
created_at : 8/29/2022 2:17:57 PM
updated_at : 11/17/2022 8:08:21 PM
requested_for_id : 21000418007
to_emails :
id : 4
type : Incident
description : Testing API set
description_text : Testing API set
subject : Request for Andrea : Logitech Wireless Mouse
group_id :
department_id :
category :
sub_category :
item_category :
requester_id : 21000418006
responder_id :
due_by : 8/31/2022 8:17:53 PM
fr_escalated : True
deleted : False
spam : False
email_config_id :
fwd_emails : {}
reply_cc_emails : {}
cc_emails : {}
is_escalated : True
fr_due_by : 8/30/2022 1:17:53 PM
priority : 2
source : 2
status : 2
created_at : 8/29/2022 2:17:53 PM
updated_at : 8/29/2022 2:17:53 PM
requested_for_id : 21000418006
to_emails :
id : 2
type : Service Request
description :
description_text :
subject : Request for Andrea : Dell Monitor
group_id :
department_id :
category :
sub_category :
item_category :
requester_id : 21000418006
responder_id :
due_by : 8/31/2022 8:17:53 PM
fr_escalated : True
deleted : False
spam : False
email_config_id :
fwd_emails : {}
reply_cc_emails : {}
cc_emails : {}
is_escalated : True
fr_due_by : 8/30/2022 1:17:53 PM
priority : 2
source : 2
status : 2
created_at : 8/29/2022 2:17:53 PM
updated_at : 8/29/2022 2:17:53 PM
requested_for_id : 21000418006
to_emails :
id : 3
type : Service Request
description :
description_text :
subject : What’s wrong with my email?
group_id :
department_id :
category :
sub_category :
item_category :
requester_id : 21000418006
responder_id :
due_by : 9/8/2022 2:17:01 PM
fr_escalated : True
deleted : False
spam : False
email_config_id :
fwd_emails : {}
reply_cc_emails : {}
cc_emails : {}
is_escalated : True
fr_due_by : 8/31/2022 8:17:01 PM
priority : 1
source : 2
status : 2
created_at : 8/29/2022 2:17:01 PM
updated_at : 8/29/2022 2:17:01 PM
requested_for_id : 21000418006
to_emails :
id : 1
type : Incident
description : <div>Hi Team,<br/> <br/>I have been unable to send any emails since this morning. What’s going on?<br/><br/>Regards,<br/> Andrea </div>
description_text : Hi Team, I have been unable to send any emails since this morning. What’s going on? Regards, Andrea