I am unable to implement a custom app. Reached out to “support” and they sent me to this website, which deletes posts after 90 days. Yay. The app I am attempting to upload is the template app that is created with the fdk create command. Here are the steps I am following, which come directly from the FD documentation:
Use fdk create to make a new app
Choose “freshdesk” and then “your_first_app” when prompted.
Run fdk validate and then fdk pack on the same directory
Navigate to developer portal, click “New App”, then “Custom App”
Choose the zip file created by the fdk pack option.
Fill in required information, then save and publish
Publish is successful. No warning or errors. Wait several minutes, app never shows up on a ticket.
Am I missing a crucial step? Been working on this for way too long. Any help is appreciated.
Thank you very much. I may have missed that in their documentation, or else it is missing. I knew it must be something simple I was skipping. I even have a ticket open with support. We had several meetings and nobody asked to check this.