Hey Community,
is there any chance to link a ticket to a call?
According to documentation, there is no PUT request on a call possible - But I wonder if there is any chance to link a Freshdesk ticket to an ongoing call autoatically.
My usecase/flow would be:
- Create the ticket right away when the call is accepted
- Open the ticket in a new tab so that agents can work on that ticket while the call ist still going
- Link the ticket to the ongoing call.
While the first two are easily doable with a custom app, I haven’t found a way to link the created ticket to the current call.
I know that agents can create the ticket right away manually, but we want to help them by automating this step.
Any thoughts on this? Any ideas?
Would love to see some comments! 
Best
Tom