Freshchat 401 Unauthorized error

App Platform
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1

I have an app that works fine in Dev and when installed as a custom App in Freshchat but during marketplace testing API calls return 401 Unauthorized errors.

3

HI @RobAtOpinyin

Please log the URL and check if it’s valid. Also, check if you have whitelisted the proper domains in the manifest.

Thanks!

4

Hi @Mughela_Chandresh

This is my whitelist in the manifest.

 "whitelisted-domains": [
    "https://*.freshchat.com"
   ]

The url called is

https://${fcSubdomain}.freshchat.com/v2

Authorization is done as follows

	let options = {
			headers: { 
				'Authorization': `Bearer ${fcApiKey}`,
				"Content-Type": "application/json"  
			},
			maxAttempts: 5,
			retryDelay:500
	};

Both of these work fine in the dev environment and as a custom app but the marketplace testing team keep getting a 401 unauthorized error when they try to make the first call to the Freshchat API. They are using a 21 day trial system to do this that was created via Freshdesk. Are there any limitations on API access in Freshchat?

5

Is it possible to DM the app zip file so that I will try to reproduce the issue from my end and get back? Please remove any sensitive information from the app before sharing.

Thanks!

6

Hi @Mughela_Chandresh

I just wondered if you had chance to look at the app?

7

Yes. As I had earlier mentioned the domain is freshchat in the app code but now the domain is different. That might be the reason for the issue. I have routed this question. Will get back once I get some information on this.

Sorry for your inconvenience. Appreciate your patience on this.

Thanks!

8

Hi @Mughela_Chandresh

I have made some progress with using https://api.eu.freshchat.com but the app then says that this domain is not whitelisted, but I have *.freshchat.com in my whitelist.

9

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