Freshchat conversation API issue

[Hassan_Tasleem]

Hello,
I am Hassan,

i am trying to use conversations API and getting an internal error 500
and there is another endpoint to get specific conversation details but “assigned_group_id” is missing from the response.(screenshot attached)

Thanks and regards,
Hassan

[Hem (Hemchander S)]

Hi @Hassan_Tasleem

By conversations API, I assume you are referring to this endpoint.
If a conversation has no assigned group, it will only list the following properties in the response

However, upon group assignment you will notice the assigned_group_id property

@Hassan_Tasleem

i am trying to use conversations API and getting an internal error 500

Also, can you share the error response details?

[Hassan_Tasleem]

Hello,

thanks for the response yes i can see the assigned_group_id now

but this “https://api.freshchat.com/v2/conversations” endpoint is still give me an error of 500 (Screenshot attached)