Freshchat customer name

Product
1

Hi all,

In Freshchat, we have used the web widget feature. When a customer sends a message using the web widget, it appears in the Freshchat inbox with a random name. Is there a way to change the settings so that when a logged-in user chats in the web widget, it will appear in the inbox under their username?

Thanks in advance,
Sateshsoundar N.

2

Hi Sateshsoundar Namasivayam,
If you use freshchat’s embed web widget you can use methods like these:

// Copy the below lines under window.fcWidget.init inside initFreshChat function in the above snippet

// To set unique user id in your system when it is available
window.fcWidget.setExternalId("john.doe1987");

// To set user name
window.fcWidget.user.setFirstName("John");

// To set user email
window.fcWidget.user.setEmail("john.doe@gmail.com");

// To set user properties
window.fcWidget.user.setProperties({
  plan: "Pro",                 // meta property 1
  status: "Active"                // meta property 2
});

Then you will need to add a script that passes the information of the user logged into the website to the web widget

Hope this helps!