FreshChat Questions - Archive and Auto Assign

[Lewis_222]

Hey all!

I am a few days into FreshChat, never used anything like this before and I am having some issues with a few things that I would like to do.

I would like to be able to delete, or archive my old resolved chats but I cannot figure out a way to do this, how can I do this? If I can?

Also, the chats that do come through, are not auto-assigning to agents, they are dropping into the group I created, but it will not be assigned unless I do it, is there a way I can have this automated?

Lastly, is there a way I can add an avatar to an agents profile? For customers to see?

Thanks in advance!

[Bene_Immanuel (Benny Immanuel)]

Hi @Lewis_222

Welcome to the community

For “auto-assigning to agents”, please refer to the below articles.

1. Assignment Rules
2. IntelliAssign

For a profile pic, refer to the below article.
1. display-photo

Hope that helps!
Let me know otherwise.

Thank you.