Freshchat region

App Platform
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Hi!

I’m building a backend integration with Freshchat API and one of the problems I’m facing is related to regions. My goal is to gather data about tickets and conversations that my clients have created through Freshchat. As I’ve understood, every client has it’s own account, each account has a specific region and this region determines, which url to use to make API calls described in Freshchat documentation. So far I’ve learned that Freshchat API has 4 different regions:

api.freshchat.com - US
api.eu.freshchat.com - EU
api.in.freshchat.com - IN
api.au.freshchat.com - AU

My question: since it’s necessary to know the url for making API calls, is there a way to find out in which region the account belongs to?

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@Raido_Roben,
Good Day! Welcome to the community

You don’t need to look for the region, Freshchat changed the approach recently and
now you can use your domain to make an API call,
eg:

https://example.freshchat.com/v2/accounts/configuration

Hope it helps :slight_smile:

Thanks

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