I was using https://developers.freshchat.com/api/#retrieve_a_report API to get “Agent-performance” report here is the CURL
curl --location 'https://{{domain}}.freshchat.com/v2/reports/raw/83b06700-d190-433f-95e8-77a2819ddb2f' \
--header 'accept: application/json' \
--header 'Authorization: Bearer {{api_key}}' \
--header 'Content-Type: application/json' \
--data ''
- Even after an hour, the API is still returning a ‘PENDING’ status. Has there been any issue with the Freshchat Reports API over the past 5 days?
- Also im not able to see the Rate-limit from freshchat API, The api returns only 429 with this message “Number of hits from this app has exceeded the threshold for this API :Reports-Extract-Read”
- No x-rate-limt key is present in the header inorder to track the api timeout.
Can someone please help me resolve this? I’ve attached a screenshot for reference.
