Hi all, I am creating a basic reporting system for freshchat for my company to track performance of employees. I was wondering if there was a way to track who resolves a specific conversation, I am not seeing anything in the freshchat api. I know you can see the amount of conversations an agent has resolved, but I specifically want a way to track if they have taken over a conversation from someone else.
The only thing I can think of is getting the all the conversations assigned to the agent, and then using string comparison to compare who the chat was assigned to and who it was resolved by.