Freshdesk 429 error

[Hosea_Kibet]

Hi,

We have integrated Freshdesk into our system, and it has been working fine. However, today we are facing an intermittent issue where the REST APIs are returning a 429 response: “Too Many Requests.”

Please assist us in addressing this issue.

[Michele (Michele Mangiaterra)]

Hi Hosea,
how did you integrate Freshdesk? If you used code, you’ll have to wait for the rate limit by the ammount returned in the rate limit header.

Freshdesk

I use Freshservice, but it’s a similar product, for example if you used Nodejs, you could check if the error status is 429, wait for the rate limit and repeat the api call.

async function sample(body) {
    try {
        await axios.post(`https://${DOMAIN}/api/...`, body,
        {
            headers: {
                'Authorization': AUTH,
                'Content-Type': 'application/json'
            }
        });
    } catch (error) {
        console.log({status: error.response.status, statusText: error.response.statusText, data: error.response.data});
        if(error.response.status == 429) {
            await waitForRateLimit(error);
            await sample(body);
        }
    }
}

/**
 * Waits for rate limit to refresh
 * @param {*} error - Rate limit error from Freshservice API
 */
 async function waitForRateLimit(error) {
    let retryAfter = +error.response.headers['retry-after'] + 1;
    console.info("Rate limit reached, retying after " + retryAfter + " seconds.");
    await new Promise(resolve => setTimeout(resolve, retryAfter * 1000));
}

I hope this helps.

[WesSFU1 (Wesley Kotton)]

You have reached your rate limit in one or many API limitations.

You can install a new API checker app on fresh to track your 5000 per hour limit.

https://.freshdesk.com/a/admin/marketplace/gallery?route=app&id=194171

Here are is the API rate limit konwledgebase article:
API Rate Limits