FreshDesk announces to customers Announcement


As far as I know, FreshService provides this function.

I think it will be helpful if there is a problem with the service, or if you can give me an emergency notice.

I would like to be able to send or notify a notice to a specific company or to all users.

Furthermore, it would be better if there is a function that can be classified as a tag of company information of contact or filtered.

Best Regards,

I know that the ability to announce to agents is included in the team dashboard.