Freshdesk App approval ETA

We have submitted Freshdesk app on marketplace for certification.

Below are the details of submitted App:

App id: 157876

Submitted date: 23 May, 2024.

Submitted using id: gtre-integrations@goto.com

It shows in “Under review” state.

What is ETA for App approval

Hi @Gtre

Welcome to the community :tada:

You will get an email regarding the submission to the email ID you provided with the wasp report.

If there are no issues, the QA team will get back to you.

You can communicate with them via mail or fw-marketplace.freshrelease.com.

This is how we do it.

Let me know if this works out for ya!

Thank you.

Hi @Benny Immanuel,

Can you please provide an update and share if you have any ticket ID?
We have to go live by 28th June. Please consider it as urgent request.

Regards,
Mohan

Hey @Gtre,
You can raise a ticket - https://dev-assist.freshworks.com/a/catalog/request-items/49 with the details and we will get back to you about the status of the app.

As @Bene_Immanuel mentioned, you should have received an email to the support email address mentioned while publishing the app.